Terms and conditions

TERMS OF USE AGREEMENT

Welcome to www.doughlicious.co.uk. The Website is owned and operated by Doughlicious Limited (Registration Number 9325278) (“Doughlicious”).

Please read carefully the following terms and conditions (the “Terms” or “Terms of Use”) because they constitute a binding agreement between you and Doughlicious. By accessing the Website or by using any of its services, you indicate your acceptance of these Terms. If you do not agree with any or all of the Terms of Use, you may not access the Website or use any of its services. Please feel free to submit any questions that you may have regarding the Terms
to: contact@doughlicious.co.uk

THE SERVICE

When using the Website, you may preview food and place an order for food and merchandise. Upon completing your order online, Doughlicious will review your order and acknowledge receipt with an e-mail message that will be sent to your e-mail address. Please note that Doughlicious’ e-mail notification does not constitute an acceptance of your order. The execution of your order and the charge of your credit card will be deemed as an acceptance of your order.

AVAILABILITY

Our services are available only to, and may only be used by individuals who can be legally bound by contracts under the applicable law. Each user of the Website must have a valid credit or debit card and a valid e-mail address for contact purposes. Doughlicious’ services are available only for credit and debit card types that are listed on the Website.

The Website is not directed to children under the age of 18. If you are under 18 years old, you may browse the Website, however, you may not place an order online or provide Doughlicious with any of your  personally  identifiable information. Doughlicious will permanently delete a child’s personally identifiable information if a parent so requests by sending an email to contact@doughlicious.co.uk.

ACCEPTABLE USE OF THE WEBSITE

Subject to these Terms you may access and use the Website and order online. The following Terms define the acceptable use of the Website. While using the Website you agree to refrain from willfully, or carelessly:

– Interfering with or disrupting the functionality of the Website;

– Disobeying or breaching these Terms or any other applicable instructions conveyed by Doughlicious and its officers;

– Violating any applicable local, state, national or international law, statute, ordinance, rule or regulation;

– Impersonating any person or entity, or making any false statement about your identity, employment, agency or affiliation with any person or entity;

– Providing false or misleading credit card details and/or false delivery address when placing an order online;

– Displaying the Website or any part thereof in an exposed or
concealed frame;

– Linking to certain elements on the Website independently from the web pages on which they originally appear;

– Emailing, transmitting or otherwise making available any information or materials that infringe any third party’s rights, including Intellectual Property Rights;

– Emailing, transmitting or otherwise making available software viruses, Trojan horses, worms and any other malicious application to computers or networks;

– Emailing, transmitting or otherwise making available any information or material that may constitute or encourage conduct that would constitute a criminal offense or civil wrong-doing or otherwise violates any applicable law;

– Emailing, transmitting or otherwise making available any information or material that may be deemed threatening, abusive, harassing, defamatory, libelous, vulgar, obscene or racially, ethnically or otherwise objectionable.

PRICES AND PAYMENTS

The prices of the items posted on the Website are quoted in Pound Sterling, unless expressly stated otherwise. Any changes in prices will take effect immediately after being posted on the Website.
You represent and warrant that you will pay all fees and any taxes in a timely manner and in compliance with each fee schedule. Failing to settle your payments may prevent you from further using the Website, notwithstanding any other remedies available to Doughlicious under the applicable law.

RETURN, REFUND AND CANCELLATION POLICY

We are only able to refund and cancel orders by 10am the day before your order is due to be delivered or collected. Should your order be damaged this should be reported immediately and photographic evidence must be emailed to contact@doughlicious.co.uk. Please note we are unable to accept returns.

DELIVERY

If you are out when our driver arrives and you haven’t provided us with specific delivery instructions, we will try to make contact on the number you provided to see if we can deliver to somewhere else, or leave it with a neighbour. If we can’t get hold of you the goods will be taken back to us and we will try and make contact again to ask what you would like done with the order. Please note that if we have to redeliver an order that it will be at an additional cost to you.

DISCOUNTS

Please note, discounts do not apply to delivery or merchandise items, unless stated otherwise.

LINKS TO OTHER SITES

The Website may include links to content on other websites and online services. Doughlicious does not operate or monitor these websites and services. You may find them or the information and content included therein not compatible with your requirements, or you may object to their content, or find such content to be annoying, improper, unlawful or immoral.

By linking to a certain website or service, Doughlicious does not endorse or sponsor their content, or confirm their accuracy, credibility, authenticity, validity, integrity or legality. Doughlicious assumes no responsibility or liability for such third party websites or services, or for their availability. The Website may include paid advertisements, sponsored links and commercial information (the “Advertisements”). By clicking on the Advertisements you may be transferred to a website of an advertiser or receive any other messages, information or offers from the advertiser and from others. Doughlicious is not responsible for any of the advertisers’ practices, including their privacy practices, or for the content of their websites, information, messages or offers.

PRIVACY

Doughlicious respects your privacy. Click HERE to read the current privacy policy of the Website. It forms an integral part of these Terms. Given that the privacy policy may change from time to time, it is recommended that you read it periodically.

INTELLECTUAL PROPERTY

The intellectual property rights in the Website, including copyrights, trademarks, trade names, patents, trade secrets, recipes, work methods and processes, and any other right, are the sole property of Doughlicious, or of third parties by whom Doughlicious is licensed according to law. These rights apply, among others, to any textual and non-textual information, including menus, images, graphic design, data and its processing, the Website’s computer code and any other detail concerning its operation. You may not copy, duplicate, distribute, sell, market or translate any information, including trademarks, images, pictures, texts and computer code from the Website, without receiving Doughlicious‘ explicit prior consent in writing. Trademarks appearing on the Website (whether registered or not), the name Doughlicious and its trademarks as well as the Website’s Domain name, are the sole property of Doughlicious. You may not use them without the prior written consent of Doughlicious.

CHANGES AND AVAILABILITY

Doughlicious may from time to time change the Website’s structure, layout, design or display, as well as the scope and availability of the information and content therein, without giving any previous notice. Changes of this type by their very nature are likely to result in glitches or cause inconvenience of some kind. You shall not have any plea, claim or demand whatsoever against Doughlicious ensuing from the introduction of aforesaid changes or from glitches or any kind of failure resulting from their introduction. The Website depends on different factors such as software, hardware and communication networks of Doughlicious, its contractors and suppliers. By their nature, these factors are not fault free or tolerant, hence Doughlicious cannot guarantee that the Website will be undisturbed, timely, secure or error free.

TERMINATION OF OPERATION

Doughlicious may at all times, in its sole discretion, terminate the operation of the Website, or any part thereof, temporarily or permanently. Doughlicious may not give any notice prior to the termination of the Website. At any time, certain content or a service may be blocked, removed or deleted without maintaining any backup copy. You agree and acknowledge that Doughlicious does not assume any responsibility with respect to, or in connection with, the termination of the Website’s operations and loss of any data as a result.

AMENDMENTS TO THE TERMS

Doughlicious may from time to time change the Terms, including any and all documents, forms and policies incorporated thereto. Substantial changes will take effect 30-days after an initial notification is posted on the Website’s homepage or any other relevant web pages on the Website. Other changes will take effect 7-days after their initial posting on the Website, unless the Terms are amended to comply with legal requirements, where in such cases the amendments will become effective as required, or ordered.

You agree to be bound by any of the changes made in the Terms, including changes to any and all documents, forms and policies incorporated thereto. Continuing to use the Website will indicate your acceptance of the amended terms. If you do not agree with any of the amended terms, then you must avoid any further use of the Website.

DISCLAIMER OF WARRANTY

YOU ACKNOWLEDGE AND AGREE THAT THIS WEBSITE IS BEING PROVIDED FOR USE “AS IS”, AND THEREFORE YOU WILL NOT HAVE ANY PLEA, CLAIM OR DEMAND VIS-A-VIS DOUGHLICIOUS IN RESPECT OF THE WEBSITE’S PROPERTIES, ABILITIES, LIMITATIONS OR COMPATIBILITY WITH YOUR NEEDS. THE USE OF THE WEBSITE IS ACCORDINGLY BEING MADE AT YOUR SOLE AND WHOLE RISK, WITHOUT WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, COMPATIBILITY, SECURITY OR ACCURACY.

DOUGHLICIOUS DOES NOT WARRANT THAT THE WEBSITE WILL OPERATE IN AN UNINTERRUPTED OR ERROR-FREE MANNER OR THAT THE WEBSITE IS FREE FROM ALL HARMFUL COMPONENTS. USE OF INFORMATION OR CONTENT OBTAINED FROM OR THROUGH THE WEBSITE IS AT YOUR OWN RISK.

LIMITATION OF LIABILITY

DOUGHLICIOUS, INCLUDING ITS OFFICERS, DIRECTORS, SHAREHOLDERS, EMPLOYEES, SUB-CONTRACTORS, AGENTS, PARENT COMPANIES, SISTER COMPANIES, SUBSIDIARIES AND OTHER AFFILIATES (TOGETHER “DOUGHLICIOUS”) WILL NOT BE LIABLE TO THE MAXIMUM EXTENT PERMITTED BY THE APPLICABLE LAW, FOR ANY DIRECT, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGE, OR ANY OTHER DAMAGE AND LOSS, COSTS, EXPENSES AND PAYMENTS, REGARDLESS OF THE ALLEGED LIABILITY OR FORM OF ACTION, WHETHER IN CONTRACT, TORT OR OTHERWISE, INCLUDING NEGLIGENCE, INTELLECTUAL PROPERTY INFRINGEMENT, PRODUCT LIABILITY AND STRICT LIABILITY, THAT MAY RESULT FROM, OR IN CONNECTION WITH THE USE OR THE INABILITY TO USE THE WEBSITE, OR FROM NEGLIGENT ACTS OR WRONGDOINGS OF STOCKISTS, OR FROM THE UNAVAILABILITY OF ORDERED ITEMS, OR FROM DELIVERY DELAYS, OR FROM ANY UNINTENTIONAL FAULT OR ERROR MADE BY DOUGHLICIOUS, OR FROM ANY FRAUDULENT ACTIVITY  OR UNAUTHORIZED USE OF CREDIT AND DEBIT CARDS, OR FROM ANY COMMUNICATION WITH DOUGHLICIOUS, REGARDLESS OF WHETHER DOUGHLICIOUS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

INDEMNIFICATION

You hereby agree to indemnify, defend and hold harmless Doughlicious at your own expense and immediately after receiving a written notice, from and against any damages, loss, costs, expenses and payments, including reasonable attorney’s fees and legal expenses, resulting from any complaint, claim, or demand, arising from, or in connection with your use of the Website, or your breach of these Terms, or any other terms, rules or regulations applicable to the use of the Website, or the order, shipment and use of any Doughlicious products.

GOVERNING LAW, JURISDICTION

These Terms will be governed by and construed in accordance with UK laws.

CONTACT DETAILS

You may contact Doughlicious by email at: contact@doughlicious.co.uk, or by using the contact details hereunder. Doughlicious may publish in public, including on the Website, any communications with you, provided that your personal details will not be made public without your prior consent. All communications will be deemed as received after one business day.
Doughlicious contact details: 

Doughlicious Limited
Unit 3, Heron Trading Estate,
Alliance Road, W3 0RA
contact@doughlicious.co.uk

GENERAL

The Terms and Conditions constitute the entire agreement between you and Doughlicious with respect to the use of the Website and the services therein. No waiver, concession, extension, representation, alteration, addition or derogation from the Terms by Doughlicious, or pursuant to the Terms, will be effective unless consented to explicitly and executed in writing by an authorised representative of Doughlicious. 

The Terms and Conditions will take precedence over all documents, forms and policies incorporated thereto, which may conflict with these Terms, unless specifically indicated in such documents that a certain provision is determined notwithstanding any of the provisions of these Terms.

Failure on the part of Doughlicious to demand performance of any provision in the Terms will not constitute a waiver of any of Doughlicious’ rights under the Terms.

The United Nations Convention on Contracts for the International Sale of Goods will not govern the Terms.

CHANGES IN OWNERSHIP

Doughlicious may incorporate the ownership or management of the Website as a separate corporation, or transfer ownership rights and title in the Website to a third party, provided that your rights according to these Terms are not harmed by the transfer of rights. In that case, a copy of the details and information related to you will be transferred to the corporation receiving the rights in the Website and you hereby give your prior consent thereto.

NO ASSIGNMENT

Your rights and obligations under the Terms are not assignable. Any attempted or actual assignment thereof by you will be null and void without prior explicit and written consent by Doughlicious.

INTERPRETATION

The section headings in the Terms are included for convenience only and will take no part in the interpretation or construing of the Terms. “Including”, whether capitalized or not, means without limitation.

SEVERABILITY

If any provision of the Terms is held to be illegal, invalid, or unenforceable by a competent court, then the provision will be performed and enforced to the maximum extent permitted by law, and the remaining provisions of the Terms will continue to remain in full force and effect.

SURVIVAL

The provisions of the intellectual property, disclaimer of warranty, limitation of liability, and indemnification sections, will survive the termination or expiration of the Terms.

REWARD SCHEME TERMINATION AND MODIFICATION

Doughlicious reserves the right to terminate your account and/or participation in our digital rewards programme if Doughlicious believes that you have violated any Terms and Conditions or that the use of your account is unauthorised, fraudulent, or otherwise unlawful or in violation of these Terms and Conditions.

Doughlicious also reserves the right to “unregister” and make ineligible for this service any account that has been inactive for two consecutive years.

Doughlicious reserves the right to terminate, discontinue, cancel or amend our rewards programme at any time and at its sole discretion without notice to you.

Doughlicious reserves the right to modify our rewards programme, including but not limited to number of points accrued by activity, points required to redeem products or discounts without notice to you.

Doughlicious is not responsible for fraudulent redemption by a third party or by the account holder. Rewards cannot be exchanged or refunded.

Rewards are redeemable via the website purchases: https://doughlicious.co.uk/

This program is not targeted toward, nor intended for use by, anyone under the age of 18 or customers based outside the UK Mainland.

PROMOTIONS

Only UK mainland orders of £25 or more are valid for free product promotions. Free delivery on orders of £25 or more (after any discounts) still applies.

If stock quantities change, Doughlicious retains the right to provide a substitute flavour or product if required and notify customers as needed.